CONSUMER RIGHTS AND INSTRUCTIONS

Daylily Therapy, PLLC

EFFECTIVE DATE OF THIS NOTICE

This notice went into effect on 11/1/2025

In accordance with House Bill 4224 (89th Regular Session) and Texas Health & Safety Code §181.105, Daylily Therapy, PLLC provides the following information to assist consumers in:

• Requesting their health care records

• Contacting the applicable licensing authority

• Filing a consumer complaint

1. Requesting Your Health Care Records

You may request copies of your records at any time. Requests must be made in writing, and Daylily Therapy, PLLC will provide copies or a summary of records within 15 business days in accordance with Texas Health & Safety Code §611.0045. Reasonable fees may apply for preparation and delivery of records.

Current and former clients may request copies of their counseling and mental health records maintained by Daylily Therapy, PLLC.

Requests may be submitted using one of the following methods:

To help prevent delays, please include the following information with your request:

  • Client’s full legal name and date of birth

  • Current phone number and/or email address

  • Description of records requested, including specific dates if applicable

  • Preferred method of delivery (secure electronic delivery, mail, or in person pickup)

  • Client signature and date

If records are requested on behalf of another individual, documentation verifying legal authority is required. Examples include guardianship documentation or medical power of attorney.

Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws.

2. Contacting the Licensing Authority

The Texas Behavioral Health Executive Council (BHEC) investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. 

Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint. 

Please call 1-800-821-3205 for more information. Mailing address: 333 Guadalupe Street, Austin, TX 78701

3. Filing a Consumer Complaint

Consumers may file a complaint with the Texas Office of the Attorney General – Consumer Protection Division using the following options:

When filing a complaint, consumers are encouraged to include relevant dates, names, and any supporting documentation, if available.

Questions About House Bill 4224

This notice is posted in compliance with Texas House Bill 4224, effective September 1, 2025.  For questions related to HB 4224, Texas Health and Human Services provides the following contact email: HCR_PRU@hhs.texas.gov